All prices listed on hordern.com are in Australian dollars and are subject to change without notice.

How do I purchase books?
Each item listed has an Add to Cart facility. To purchase, simply click on the Add to Cart button which will add your item to the cart where you may view your selections. Your cart holds all items you have selected and when completing your purchase we will advise you of  the shipping and handling charges.

What are my delivery options?
Within the cart select your delivery method from the drop down menu below the item(s) you have selected.

Standard Australian and Worldwide Delivery is Air Mail.

You are more than welcome to come into our store and collect the items you have ordered. If you choose to do so, please select "I'll Pick Up" and consult our hours of business here.

Should you prefer to use another method of delivery (eg. FedEx, Skynet etc.), please select "Special Delivery" and proceed to "Check Out". Please fill out the "Delivery Address" text box to advise us of your requirements. We will advise of costs by e-mail.

There may be instances when our site cannot accurately calculate the correct postage for your order. If that is the case the site will default to "To be Advised" and we will provide the details by e-mail as soon as we can.

Can I buy more than one item?
If you wish to purchase more items, or have not finished browsing, click on the back button which will return you to the last page you were viewing.

You can return to, or view, your cart at any time by clicking the "View Cart"  icon located at the top right hand side under the header.

How do I remove items from my cart?
Should you change your mind regarding any purchase in your cart, you can remove items by clicking the appropriate box in the "Remove" column (beside the item you wish to remove) and then clicking on the "Update" button.

Where do I add my details?
Once you have finalised your purchase, click on "Check Out", where you will be asked to provide your contact and delivery details. This information will only be used to ensure that your order reaches you in a timely manner.

What if this is a gift?
If the purchase is a gift, and you would like it to be delivered directly to the recipient, please be certain to provide your contact details for payment, and the recipient's details for delivery.

Library & Trade orders (delivery with invoice)
Enter the information as described above. In "Payment Method" select the option "Send with Invoice". This option is only available for libraries and your order will first be passed to Hordern House for verification (in practice this takes no more than one business day). Please be sure to enter an ORDER NUMBER which will be quoted on all correspondence and with delivery. The book will then be delivered to you with an invoice and payment instructions.

How do I pay?
Once you have entered your contact details, please read our security agreement and click on the "Continue" button on the bottom of the page. This will take you through to our Secure Internet Payment System.

You will be asked to select the credit card with which you would like to pay, list the card number and its expiry date. Once you have supplied these details, please click on "Continue". A pop up screen will appear, confirming the amount to be charged to your card. Please click on "Confirm Payment" if you agree.

Your payment will now be processed, and you will immediately be advised whether it has been successful. If your transaction is successful, another pop up screen will appear providing your payment record. You will also be sent an e-mail to the account you have specified, which lists your Internet Purchase ID number. Please retain these details for your records.

What if my card has been charged incorrectly?
If you have any concerns with amounts charged to your card, please contact Hordern House immediately.

How Long Before I Receive My Order?
Ordinarily, we process orders within 2 working days, and dispatch according to the method of delivery chosen. In our experience, domestic airmail usually takes between 3 and 5 working days, and shipments to Europe and the USA require another 5 working days. However, as with most mail-order businesses, we ask you to allow 21 days. We will, of course, contact you if there are any foreseeable delays.

Cancellation of Orders
Orders must be cancelled by telephone, direct e-mail, or fax, to Hordern House and will only be accepted if they are received before we have dispatched the books. Cancellation can only be confirmed by e-mail, fax or letter from Hordern House Rare Books.

Refunds and Returns
You are welcome to return books to us for exchange or refund. We will accept returns within 14 days of purchase. Books returned to us must be in immaculate and resaleable condition. In the event that Hordern House is not at fault in any way, we will refund the price of the book only.

If an item reaches you in damaged condition, or if an error is made on our part, please contact us immediately and we will advise how to return the book to us at our cost. We will refund the cost of the item plus shipping in this instance.

Should you request a refund, the monies will usually be refunded in the manner they were originally charged. That is, if your credit card has been charged via our secure gateway, we will refund that card in the same manner. If you have paid with a cheque, we will issue you with one for the outstanding amount. All refunds will be in Australian dollars. We will not be held responsible for discrepancies arising from fluctuating exchange rates.

Other Forms of Payment
We do accept cheques or money orders. Please complete your order online and select the appropriate payment option at the bottom of the order details page. Then send your cheque or money order to us. Orders made in this way will not be sent until the cheque or money order has cleared. Please be advised that cheques and money orders will only be accepted in Australian dollars. Cheques and money orders should be sent direct to:

Hordern House
77 Victoria Street
Potts Point NSW 2011
AUSTRALIA

Queries can also be sent to this address. Alternatively we can be contacted at rare@hordern.com; by phone on [+61] 02 9356 4411; or by fax on [+61] 02 9357 3635.

Privacy
All of the information you provide will be used to process your order only. We do not disclose this information to any third party and will strictly follow any of your instructions. Although we encourage all of our customers to agree to remain on our database in order to be notified of forthcoming publications by e-mail, you can be removed from this service at any time by simply typing 'remove from database' on the subject line of a reply e-mail. We are strongly opposed to all forms of spamming and we do not trade any personal information. Please view our full policies on privacy here.

You may request access to your personal information by contacting us.