Incorrect book/not as described/damaged

You are eligible for a full refund of the purchase price including the original shipping costs if your return is a result of an error on the part of Hordern House.  We may at our discretion also refund your return shipping costs.

To receive a refund, you must return your item directly to Hordern House:

1.         within 14 days of the estimated or actual delivery date whichever is later; and

2.         in the same condition you received it in.

Book did not arrive

You are eligible for a full refund of the purchase price and shipping costs if your book has not arrived 15 days past the estimated delivery date. You may initiate the refund between 15 days to 30 days past the estimated delivery date. (For example, when the estimated delivery date is November 1, the refund request can be initiated between November 16 and December 1 only.) If the book subsequently arrives, you must advise return all refunded monies to us.

If the bookseller provides tracking information confirming that the book has been delivered at the address supplied, your refund claim will be rejected. If a book is returned to Hordern House for reasons including but not limited to incomplete address, unclaimed, returned to sender or similar reasons the refund amount will include the purchase price only. We will not refund any shipping costs incurred by us in such instances.

Change of mind

For the majority of our books we are happy to accept returns if you have changed your mind about a book, but some books we have store policies not to accept returns for change of mind. 

We recommend you contact Hordern House directly before initiating any returns. Hordern House in its absolute discretion may accept or reject your return request for change of mind.  Please do not ship the book until you have received written confirmation from Hordern House. 

If we accept your request, you will be refunded the purchase price of the book only. We will not refund the original or return shipping charges or pay shipping for return of the book.

How to Initiate a Return

We will only accept returns within 14 days of purchase. Books returned to us must be in immaculate and in re-saleable condition. If Hordern House accepts the return and is not at fault in any way, we will refund the price of the book only.

Your refund will be processed once we receive the book back. We recommend that you use a traceable method of shipment; if the book does not arrive and tracking is not provided, the refund will not be processed. If an item reaches you in damaged condition or if an error is made on our part, please contact us immediately and we will advise how to return the book to us. We will refund the cost of the item plus shipping in this instance.

For any refunds processed by us, the monies will usually be refunded in the same manner they were originally charged. That is, if your credit card has been charged via our secure gateway we will refund that card in the same manner. If you paid with a cheque, we will issue you with one for the refund amount. All refunds will be in Australian dollars. We take no responsibility for any discrepancies in the refund amounts arising from any fluctuations in the currency exchange rates.

Our Liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any items supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the item(s) in question.