General Answers:
How do I navigate this site?
The new hordern.com website has been designed to make browsing and searching our stock simple and fast. The search engine within the site is designed to make browsing our stock and direct searching as easy as possible. Using the drop down menus will give you broad search results on our specialist fields. To locate exact items of stock from an exact period advanced search options will give you pinpoint results on your requested fields. Please see the advance search page where a more detailed explanation is provided for the various search options.
What is a PDF download?
Portable Document Files (PDF) are becoming a more popular way of delivering information on the internet. At hordern.com we deliver our latest Acquisitions list via a "PDF" download; we also post new catalogues, articles and reviews using this format. This is not only a fast way of transmitting our information but also a more environmentally friendly one. All you need to view PDF documents is Adobe Reader available here. Why Should I register?
When you register on our site, certain functions and interactivity become available to you. The use of the library (still in development) is one of them. You can also subscribe to our newsletters, manage certain display settings and manage your shopping cart. Registering also gives you access to full descriptions and stock pricing. You can also log on and log off when you visit to keep your user preferences private. Your personal information will never be sold or passed on. Please refer to our Privacy policy for a more in-depth explanation of our practices.
How do I register?
When you first visit hordern.com, you will see an option on the left side just below the blue header to either sign in or register. Simply click the register part and fill in your details. This is a simple form of registration. You do not need to provide credit card details. If you decide you would like to make a purchase from us you will be required to complete a more complex registration on the site. We do not keep your credit card details on file. Your credit card details are used on a per transaction basis only. after which they are destroyed.
top What is "My Library"?(Still in Development)
The library is generally used to store books of interest to you, like a favourites list. You can create a library and add books to it as you navigate our site. If you would like to purchase a book from your library simply add it to your shopping cart and proceed to the checkout. If you have a book stored in your library that is purchased by another customer an icon will replace that book with sold. And you will no longer be able to purchase that particular item.
How do I order books?
Each item listed has an Add to Cart option. To purchase, simply click on the "Add to Cart" button which will add items to your cart To view your items in the cart, click on the "trolley" icon located in the upper right on the navigation menus below "Contact Us" - this is where you may view your selections. Your cart holds all the items you have selected, When you decide to make a purchase you complete the checkout to enter the options for shipping and handling charges.
What are my delivery options?
Within the checkout select your delivery method from the drop down menu below the item(s) you have selected.
Standard Australian and Worldwide Delivery is Air Mail.
You are more than welcome to come into our store and collect the items you have ordered. If you choose to do so, please select "I'll pick up" and consult our hours of business.
Should you prefer to use another method of delivery (eg. FedEx, Skynet etc.), please select "Special Delivery" and proceed to checkout. Please fill out the delivery address text box to advise us of your requirements. We will advise of costs by e-mail.
There may be instances when our site cannot accurately calculate the correct postage for your order. If that is the case the site will default to "To be Advised" and we will provide the details by e-mail as soon as we can.
Can I buy more than one item?
If you wish to purchase more items, or have not finished browsing, click on the back button which will return you to your last viewed page.
You can return to, or view, your cart at any time by clicking the "View Cart" icon.
How do I remove items from my cart?
Should you change your mind regarding any items in your cart, you can remove them by clicking "Remove" (beside the item you wish to remove) and then clicking on the Update button.
Where do I add my details?
Once you have finished adding items to your cart, click on "Check Out"; there you will be asked to provide your contact and delivery details. This information will only be used to ensure that your order reaches you in a timely manner.
What if this is a gift?
If the purchase is a gift, and you would like it to be delivered directly to the recipient, please be certain to provide your contact details for payment, and the recipient's details for delivery.
Library orders (delivery with invoice)
Enter the information as described above. In "Payment Method" select the option "Send with Invoice". This option is only available for libraries and your order will first be passed to Hordern House for verification (in practice this takes no more than a day). Please be sure to enter an ORDER NUMBER which will be quoted on all correspondence and with delivery. The book will then be delivered to you with an invoice and payment instructions.
How do I pay?
Once you have entered your contact details, please read our security agreement and click on the "Continue" button on the bottom of the page.
top What is a Hordern House Publication?
Hordern House is a regular publisher of books. We specialise in facsimile type publications in partnership with the Australian National Maritime Museum, and also the well-known Encyclopedia of Exploration.
What currency are our items billed at?
All items on this site will be billed in AUSTRALIAN DOLLARS $AUD, and are subject to change without notice.
What are your privacy policies?
Please read our Privacy Policy for use of our site and guidelines we adhere to.
How do I return a book?
You are welcome to return books to us for exchange or refund. We will accept returns within 14 days of purchase, so long as the books are returned to us in immaculate and resaleable condition. In the event that Hordern House is not at fault in any way, we will refund the price of the book only.
If an item reaches you in damaged condition, or if an error is made on our part, please contact us immediately and we will advise the quickest way of returning the book to us at our cost. We will refund the cost of the item plus shipping in this instance.
Should you request a refund, the monies will usually be refunded in the manner they were originally charged. That is, if you have used your credit card, we will refund that card in the same manner. If you have paid with a cheque, we will issue you with one for the outstanding amount. All refunds will be in Australian dollars. We will not be held responsible for discrepancies arising from fluctuating exchange rates.
top Technical Answers:
What technologies does this site require for the best user experience?
This site is best displayed user modern browser software, fast internet connection speeds and modern computer systems. To browse our site effectively we recommend using Microsoft Internet Explorer 5.1 or later. This site is displayed best using this Browser. Other browsers like Firefox, AOL and Netscape Navigator might encounter slight visual anomalies. Earlier versions of IE, Netscape, or other browsers are not recommended, though the site should still function. We also recommend that you have JavaScript enabled and Flash or shockwave player installed. We also recommend using a fast broadband or ADSL connection. Dialup internet connections may take large amounts of time to download images and descriptions. What information do we collect?
Please see our Privacy Policy for details of and treatment of information we collect. Is my credit card information safe?
Yes. All order information is processed through our secure servers. This SSL security feature scrambles all information before it is sent over the Internet and also makes sure that you are sending it to the right place.
When you enter your credit card information on the order form, the encrypted information is automatically transmitted to a credit card gateway for online credit card approval. It is really no different to having a waiter swipe your credit card in a restaurant. Both use standard phone lines, encryption coding, and authorization processes.
Once your credit card is validated, we receive an authorization and process the order.
Your credit card information is encrypted throughout this entire process and this system is very secure. You need not be concerned about someone accessing your credit card information.
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Does this site use security technologies?
Yes, When you begin the Checkout process, you will see a small lock in your browser. You will also see an "https://" in the Web address. Both of these icons signify that you have been transferred to the secure server. You will only do this on the site when it is time to enter your credit card number and complete your order. It will not appear on the content portions of the site or in the shopping cart prior to that. This is normal. Security is only required when it is time to enter information that needs to be encrypted, such as a credit card number.
Our goal is to protect the personal information we collect and your security. All orders placed through our website are done so in a secure environment using the latest technology.
Personal information will be managed confidentially and securely and destroyed appropriately when no longer required.
We will also monitor and implement appropriate technical advances or management processes in order to safeguard your personal information.
We use www.eWAY.com.au to process our payments.
Why do pages not finish loading on my computer?
If our pages are only displaying the background image and no text or links, the most likely reason is a configuration problem with your security settings. Either you have your security settings set too high, or you have scripting disabled in your current security zone. Our site, as most major sites now on the Internet, require scripting to be enabled for pages to fully load. If you are having this issue with our pages, you are likely having similar problems on many other sites as well. There are two solutions to this problem: either lower your security settings and/or enable scripting in your current security zone, or consider adding our site to your list of trusted sites.
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Why can I not complete the checkout?
There are several reasons why you may not be able to complete the checkout on this site. One of the most common reasons why you may have difficulty completing the checkout is that your security settings may be set too high within your browser. The other most common reason is that some networks have been locked down by the security department. If you are using a computer in a work enviroment this is more than likely the case. Can I cancel or change an order after I place it?
All our orders are placed at realtime. If you have made a purchase by mistake please contact the online sales department on completion of your order to advise of the cancellation. This may take several days due to various working hours and timezone differences. Orders must be cancelled by telephone, direct e-mail, or fax, to Hordern House and will only be accepted if they are received before we have dispatched the books. Cancellation can only be confirmed by e-mail, fax or letter from Hordern House Rare Books. Do you use cookies? Can I still shop at hordern.com if I disable my cookies?
The functionality of this site requires that you use cookies. By disabling them you will not be able to view or use certain parts of our site. It is recommended that you allow cookies for a better user experience. Technologies required to complete the checkout require you to use cookies. If you have your cookies disabled you will not be able to complete the checkout. What is Flash?
Some of the images and graphics displayed on this website use Adobe Flash. Flash is a program used to create interactive displays and navigation on websites. Some of our images use flash or shockwave player. Most modern computers ship with flash installed into the browser. Adobe Flash, or simply Flash, refers to both the Adobe Flash Player, and to the Adobe Flash Professional multimedia authoring program. Adobe Flash Professional is used to create content for the Adobe Engagement Platform (such as web applications, games and movies, and content for mobile phones and other embedded devices). The Flash Player, developed and distributed by Adobe Systems (which acquired Macromedia in a merger that was finalized in December 2005), is a client application available in most common web browsers. It features support for vector and raster graphics, a scripting language called ActionScript and bi-directional streaming of audio and video. There are also versions of the Flash Player for mobile phones and other non-PC devices What is JavaScript?
JavaScript is an add-on program for your browser that allows you to use certain interactive functions whilst exploring websites. It is basically a simple scripting language added to your browser to enhance user interactivity. It is a scripting language developed by Netscape to enable web authors to design interactive sites. Although it shares many of the features and structures of the full Java language, it was developed independently. JavaScript can interact with HTML source code, enabling web authors to spice up their sites with dynamic content.
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